Terms and conditions

1. Quotes

A quote is based on the information you give us and on what we saw at the survey, including the approach and the standing position. If the job is materially different on the day — significantly more to move, no parking where we were told there would be, an access route that cannot be used — we will tell you what the difference costs before we carry on rather than afterwards.

A written quote remains valid for thirty days from the date it is issued unless it says otherwise on its face.

2. Booking and deposits

A provisional date costs nothing and commits neither of us. A booking is confirmed when you accept the quote in writing and, where we have asked for one, pay a booking deposit.

Where a booking deposit has been paid and you cancel more than fourteen days before the agreed date, the deposit is refunded in full. Inside fourteen days it is retained against the slot held for you.

3. Parking and permissions

Unless we have expressly agreed in writing to arrange it, obtaining a parking bay suspension is your responsibility. Where we have agreed to apply for one on your behalf, we will do so promptly on instruction, but we cannot guarantee that the relevant authority will grant it.

Where the property is subject to a managing agent, freeholder, lease or building rules that govern access, lifts or working hours, you must tell us before the booking. Where we cannot obtain the necessary permission in time through no fault of our own, the booking may need to move.

4. Access and shuttles

Where the approach will not take a vehicle of the size the job needs, we will quote for a shuttle. Where that only becomes apparent on the day because the access described to us was not accurate, any additional cost is chargeable.

5. What you are responsible for

Telling us about access restrictions, permit requirements, lifts out of service, conservation area or listed building constraints, and anything unusually heavy, valuable or fragile. Making sure the property is ready when we arrive. Removing your own fixings. Dealing with anything we are not permitted to carry.

6. Items that will not fit

Where we advise at survey that an item will not pass a staircase, turn or lift, and you ask us to attempt it anyway, we will do so only by written agreement and we cannot accept liability for damage to that item or to the property arising from the attempt.

7. Items we will not carry

Cash, jewellery, deeds, passports and similar valuables; controlled drugs; firearms and ammunition; fuels, gas bottles, fireworks and other hazardous goods; perishable food; plants that may harbour pests; and living animals. Please carry these yourself.

8. Liability

We carry goods-in-transit and public liability insurance. Full details, sums insured and exclusions are provided with your quote. We are not liable for damage to goods you packed yourself where the damage is attributable to the packing, for electrical or mechanical faults appearing after a move without external damage, or for loss caused by anything outside our reasonable control, including road closures and temporary traffic controls imposed by others.

9. Claims

Damage must be reported to us in writing within seven days of delivery, with photographs, so that we have a genuine opportunity to inspect. We would far rather you told us on the day, while we are still at the property.

10. Payment

The balance is payable on completion unless we have agreed otherwise in writing. Invoiced accounts are payable within fourteen days of the invoice date.

11. Storage

Storage charges run from the date goods enter store and are billed in advance for each period. Goods are released against a cleared account.

12. Complaints

Email hello@wimbledon-removals.uk. We will acknowledge your complaint and give you a named person dealing with it.

13. Law

These terms are governed by the law of England and Wales and are subject to the non-exclusive jurisdiction of its courts. Nothing here affects your statutory rights as a consumer.

Wimbledon Removals